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Welcome to Erin/Anderson!

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 FREQUENTLY ASKED QUESTIONS

 

CREATE AN ACCOUNT

You can create an account two different ways.

Option 1: Select SIGN IN then CREATE AN ACCOUNT.

Option 2: Add items to your Shopping Bag and then CHECKOUT AS A GUEST.  During the CHECKOUT AS A GUEST process you will have the opportunity to create an account.


 

MANAGE YOUR ACCOUNT

To manage your account settings you first need to sign in to your account. Use the SIGN IN feature to log in.  After you sign into your account you can manage your email address, password, view your order history and add/edit/delete addresses and payment information.

 

TRACK YOUR ORDER

To view the information for tracking your order you will need to sign in to your account. Use the SIGN IN feature to log in.  You will then see the option for ORDER HISTORY in the options. Once in ORDER HISTORY, find the order that has been shipped and open it to view the details. There will be a title called TRACK PACKAGE(S) and under this title you will see the tracking number. Select the tracking number to open the UPS website and view the status of the package.

The tracking number will also be located in the Shipping Confirmation email for the order.

MODIFY YOUR ORDER

Once an order has been placed it cannot be modified. After the order is placed you will have 60 minutes to cancel it before the package is prepared for shipment. To cancel the order you will first need to sign in to your account. Use the SIGN IN feature to log in. Once in your account you will then need to open the ORDER HISTORY screen. Once in ORDER HISTORY, find the order you would like to cancel and select CANCEL ORDER.

As an alternative, you can also cancel an order from the confirmation email. In the confirmation email, select the order number and cancel from the order confirmation screen.

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