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Order and Payments
Online Orders

Once you have submitted your order, we are not able to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make cancellations after we have started the shipment process.

You will receive email confirmation at the time you place your order. Each time your order is updated or your order status changes, you will be sent notification by email.

If you placed your order through your password protected online account you can log in at any time to check your order status, view your order history or request a return. If you checked out as a guest feel free to call 1(202)505-3380 or email us at help@erinandersonco.com to check the status of your order.

Payment Methods

We accept Visa, MasterCard, American Express, Discover through Paypal and erinandersonco.com issued gift cards and coupons.

If you are having difficulty processing payment, please call us at 1 (202) 505-3380 and we’ll be happy to help you place an order.

To view shipping options and rates for a particular address, please add desired items to your shopping bag and begin the checkout process. Once you are signed into your account, you can view service options and rates to ship these items to your address of choice.

Redeeming Promotion and Discount Codes

You may redeem your discount code in the “View Cart” section of your Shopping Bag, found in the upper right corner of the menu. Once in the Shopping Bag, enter your code in the field marked “discount code.” You may not use more than one discount code at a time.

All terms, conditions and policies – including our returns policy – still apply to orders in which a discount code have been applied. In case of a return, only the amount charged to a credit card or gift card are refundable, we cannot refund the discounted amount.

Pricing

We work hard to maintain accurate pricing on our website, however errors may occasionally occur. In that situation, you will have the option of either canceling that item, or reconfirming your purchase of the item at the correct price. You agree that the risk of loss or damage to products you order from us passes to you on delivery of the products, but title passes once we have received payment in full from you or your authorized agent for the products.

Sales Tax

Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, sales tax will only be charged on orders shipped within the state of New York and New Jersey. Taxes are calculated at the time of checkout by zip code. No other tax or import duty will be applied to orders shipped within the USA. Sales tax is not charged when purchasing a gift card.

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